Smart Scroll Troubleshooting

Smart Scroll

Troubleshooting

(Please make sure you are using the latest version of Smart Scroll)

I can only scroll down (or up), not the other way
How do I remove Smart Scroll?
Smart Scroll won't work, it says "Could Not Start"
MS Word scrolling isn't reversed
MS Excel scrolling isn't reversed
My Smart Scroll (for Mac OS 9) registration code is not accepted
I can't get Grab Scroll to work

I can only scroll down (or up), not the other way

Temporarily turn off Smart Scroll. If the problem continues then it's most likely caused by small debris in the scroll wheel/ball assembly.

The official procedure for cleaning the scroll ball of an Apple Mighty Mouse is given here: http://docs.info.apple.com/article.html?artnum=302417

How do I remove Smart Scroll?

Please run the Smart Scroll installer, and click the Remove button. If you don't have the installer anymore, you can download a new one from this site.

Smart Scroll won't work, it says "Could Not Start"

Please download and install the latest version of Smart Scroll, then log out or restart.

If there is no progress, perhaps Smart Scroll's preferences are damaged or were migrated from a previous account. Please use the following steps:

Run Apple's Disk Utility (in /Applications/Utilities), select your startup disk and click Repair Disk Permissions.

Run the Smart Scroll installer to Remove Smart Scroll.

Delete any file with a name starting in com.marcmoini.smartscrollx from your (home)/Library/Preferences folder.

Run the installer again to Install Smart Scroll.

Log out or restart. This is needed for the changes to take effect.

If the problem is still there, and the Application Enhancer preference pane is installed on your Mac, then it might be those preferences that need to be reset:

Open the Application Enhancer preference pane and make sure the System Preferences application is not in either Exclude List. There are two lists, the Master Exclude List and then the list specific to Smart Scroll which appears when you select Smart Scroll from the list on the left.

If System Preferences was excluded, closing and reopening it should then let you turn on Smart Scroll.

If that doesn't do it, then maybe it's because of damaged Application Enhancer preferences. To fix that, click the Troubleshooting... button in the Application Enhancer preference pane, then Uninstall Application Enhancer..., then log out and log back in and reinstall Smart Scroll. One final logout/in and it should be working fine.

MS Word scrolling isn't reversed

With MS Word, it seems you need to wait until the document is fully loaded and then it works. For some unknown reason, even a small (2 pages) plain text document will keep the little icons at the bottom of the MS Word window spinning for about 15 to 25 seconds, and until that is done scrolling does not work correctly.

MS Excel scrolling isn't reversed

The workaround for getting scrolling to work in the correct direction is to open MS Excel's preferences window, select View and then uncheck Horizontal Scroll Bar and Vertical Scroll Bar.

My Smart Scroll (for Mac OS 9) registration code is not accepted

Smart Scroll (for Mac OS X) is not an upgrade of the classic Smart Scroll for Mac OS 7, 8 and 9. Although Smart Scroll is named after the classic Smart Scroll, it is a completely new program with many new features, much in the same way that Mac OS X is not an upgrade of the classic Mac OS.

I can't get Grab Scroll to work

If you have a mouse (or pen, trackball, etc.) with at least 3 buttons, you can use the 3rd one (or 4th, 5th, etc.) to grab and scroll. This button can still be used for clicking, i.e. if you don't drag the mouse from the moment the button is pressed down until the moment when you release it, that is if you just click the button without moving the mouse, it can be used for any function that requires only a click.

A good example is using the middle mouse button (referred to as button 3 in both the Smart Scroll preference pane and Apple's Keyboard & Mouse) for Grab Scroll. In Safari clicking a link with this button opens the link in a new tab or window. And if you click and drag with that button, you get the Grab Scroll function.

If you use a pointing device with 1 or 2 buttons, then a key combination is available to trigger Grab Scroll. With the default keys, you can press and hold the shift key and tap the option key to activate Grab Scroll, and then you click and drag with the mouse to scroll the page. The shift key is held down for as long as you want Grab Scroll to remain active, and you can click and drag multiple times during that time. If you hold the option key down again, you get faster scrolling, if you let it go then you get normal speed scrolling.

It sounds complicated when described like that, but it's very easy to do.